Technical, Production and Repairs Technician

Job Title: Technical, Production and Repairs Technician
Contract Type: Permanent
Location: Stevenage
Salary: £22300 - £24300 per annum
Start Date: 2019-02-22
Reference: 20419
Contact Name: Zubair Muhammad
Contact Email:
Job Published: February 22, 2019 11:09

Job Description

We are currently recruiting for a Technical, Production and Repairs Technician to join my client based in Stevenage, Hertfordshire.

Job Purpose:
Provide both technical and product information to customers, (UK and overseas) resolving enquiries and problems to achieve complete customer satisfaction via phone and email
Undertake technical maintenance and assist with repairs as required
General production of swimming pool equipment including making of sub-assemblies, looms and harnesses preparation, wiring, testing and packing
Ensure that the highest company quality standards are maintained
Monitor component stock levels within the department and liaise with the supervisors to ensure sufficient component stock levels are maintained
French Speaking and other languages desirable

Core Responsibilities and Duties:
Provide a high standard of technical advice and guidance to customer issues in a timely manner via email and telephone, a good knowledge of single, three phase and electrical installations will be required
Oversee technical maintenance and assist with repair operations to ensure that service delivery is not compromised
Undertake investigations and provide reports in relation to customer issues and feedback
Review technical information, manuals and processes, updating and improving where relevant
Liaise with Customer Services, Sales and Production as required for customer queries taking ownership to ensure they are resolved to the company and customer satisfaction
Contribute positively to customer satisfaction and provide additional support in managing customer complaints
Take initiative and efforts to develop constructive and effective solutions to any issues

Assist in development of new products
Organize samples, jigs and components
Carry out repairs of the products
Pressure testing
Electrical testing
Maintain tooling to keep in good working condition and report any potential issues with tooling to a supervisor
Adhere to all safety guidelines dictating the production and handling of materials in the factory and report safety concerns to a supervisor

Salary - £22300 - 24300 Per Annum

To apply please call Zubair on 01442 898 900 or email your CV directly to myself.