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Customer Service Advisor

Job Title: Customer Service Advisor
Contract Type: Permanent
Location: Watlington
Industry:
Salary: £20000 - £24000 per annum
Start Date: 2022-07-07
Reference: BH-646
Contact Name: Aaron Halls
Contact Email: Aaron.Halls@entechts.com
Job Published: July 08, 2022 16:55

Job Description

Customer Service Advisor
Permanent
Watlington, Oxfordshire
£20,000 - £24,000 per annum

Job Functional Knowledge


  • Responding to all partner purchase orders and queries received into the department.
  • Liaise internally and externally to ensure the highest level of service is provided to the partner to meet their requirements in line with KPI’s.
  • Progress all existing client issues that are assigned and update the status to the business teams accordingly.
  • Ensure all relevant information that is partner specific is updated and noted on the relevant documents and systems.
  • Own all partner returns and issues to completion.
  • Work closely with the Business Managers and account receivable teams.
  • Process all orders and ensure order confirmations are issued within one working day of receipt of order. All issues in completing this must be communicated to the customer and team.
  • Increase customer service excellence with regular follow-up calls.
  • Quotation requests are all managed and all information provided to the customer is accurate.
  • Back order is managed on a daily basis and all information regarding delays to orders is relayed to the customer in advance.
  • Ensure that all partner complaints, issues ,and queries reach a successful and appropriate conclusion.
  • Liaise between Production and partners to efficiently answer general enquiries concerning deliveries and production.


Skills & Experience

  • Experience of having worked in a Customer Service, Sales/Commercial Support, Call Centre, Administration or similar role.
  • Strong communication skills both verbally and written, with the versatility to communicate at all levels in a clear and concise manner.
  • A team player with a real sense of delivering great support and service to everyone you interact with.
  • Can demonstrate the ability to go the extra mile, and to exceed expectations.
  • Demonstrable experience of having built strong working relationships both internally and externally.
  • A professional approach to your work.
  • Good working knowledge of Microsoft Office packages (Excel, Word) and Google Suite.
  • Able to prioritise workload.
  • Commercially astute.
  • Ability to really listen to what the customer needs and understand the urgency required, handle challenging conversations and cope with surprises.