Customer Service Advisor

Job Title: Customer Service Advisor
Contract Type: Permanent
Location: Watlington
Salary: £20000 - £24000 per annum
Start Date: 2022-07-07
Reference: BH-646
Contact Name: Aaron Halls
Contact Email:
Job Published: July 08, 2022 16:55

Job Description

Customer Service Advisor
Watlington, Oxfordshire
£20,000 - £24,000 per annum

Job Functional Knowledge

  • Responding to all partner purchase orders and queries received into the department.
  • Liaise internally and externally to ensure the highest level of service is provided to the partner to meet their requirements in line with KPI’s.
  • Progress all existing client issues that are assigned and update the status to the business teams accordingly.
  • Ensure all relevant information that is partner specific is updated and noted on the relevant documents and systems.
  • Own all partner returns and issues to completion.
  • Work closely with the Business Managers and account receivable teams.
  • Process all orders and ensure order confirmations are issued within one working day of receipt of order. All issues in completing this must be communicated to the customer and team.
  • Increase customer service excellence with regular follow-up calls.
  • Quotation requests are all managed and all information provided to the customer is accurate.
  • Back order is managed on a daily basis and all information regarding delays to orders is relayed to the customer in advance.
  • Ensure that all partner complaints, issues ,and queries reach a successful and appropriate conclusion.
  • Liaise between Production and partners to efficiently answer general enquiries concerning deliveries and production.

Skills & Experience

  • Experience of having worked in a Customer Service, Sales/Commercial Support, Call Centre, Administration or similar role.
  • Strong communication skills both verbally and written, with the versatility to communicate at all levels in a clear and concise manner.
  • A team player with a real sense of delivering great support and service to everyone you interact with.
  • Can demonstrate the ability to go the extra mile, and to exceed expectations.
  • Demonstrable experience of having built strong working relationships both internally and externally.
  • A professional approach to your work.
  • Good working knowledge of Microsoft Office packages (Excel, Word) and Google Suite.
  • Able to prioritise workload.
  • Commercially astute.
  • Ability to really listen to what the customer needs and understand the urgency required, handle challenging conversations and cope with surprises.

Get similar jobs like these by email

By submitting your details you agree to our T&C's