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Account Manager

Job Title: Account Manager
Contract Type: Permanent
Location: Coventry
Industry:
Salary: £25000 - £28000/annum
Start Date: 2017-10-09
Contact Name: Stephen Holmes
Contact Email: Stephen.Holmes@entechts.com
Job Published: September 12, 2017 08:44

Job Description

Account Manager is required for an Engineering Manufacturing company in Coventry.
This is a permanent role with a salary of £28,000 per annum.

Duties 

  • Responsibility for designated key customer accounts
  • Ensuring the customer’s needs and expectations are met
  • Be the key interface between the business and the customer
  • Act as the voice of the customer within the business
  • Administer customer enquiries
  • Process customer orders
  • Provide Account Management
  • Prepare for and lead contract reviews with Customers
  • Communicate any new contractual requirements to colleagues within the business
  • Process orders, invoices, debit notes and credit notes in accordance with Regulations and company procedures
  • Provide quotations, including prices and delivery lead times.
  • Follow up quotations
  • Proactively liaise with colleagues in the business to ensure orders are made on time
  • Where this is not possible, advise Customers of delays and recovery actions as appropriate.
  • Be Prepared to visit Customers as required to maintain relationships


 

Requirements for this role

  • HND, or equivalent relevant qualification, unless able to demonstrate exceptional practical experience and technical knowledge in relevant areas.
  • Experience in a Customer Services environment.
  • High Customer orientation and empathy, having worked in a Customer environment.
  • Strong negotiation and conflict resolution skills gained in a customer orientated environment.
  • Excellent communication and presentation skills.
  • Computer skills on a business computer system ideally SAP managing / inputting Customer data. Microsoft Office competence an advantage.
  • Driving license.
  • Flexible in relation to travel requirements.

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