Product Support Engineer
Product Support Engineer with ideally 3-5 years exp required for a 12 months contract based in Peterborough, Cambridgeshire.
 
Hybrid working available, likely to be required on site a min of 3 days pw, some working from home available.
 
Duties include: 

• Support New Product Introduction readiness plans and strategies for new electrification and advanced power offerings.
• Work across functional teams to identify, launch, support and communicate Continuous Product Improvement projects to improve product performance.
• Develop appropriate procedures and plans to ensure product quality and evaluating results to identify functional deficiencies. Correcting design flaws as needed.
• Evaluate production processes to identify defects in manufacturing and design. Modify designs to maximize production efficiency and product quality.
• Solicit and gather internal and external feedback to identify potential new products and/or improvements to existing products that improve product serviceability.
• Write technical specifications and instructions to ensure product quality and performance. Track and manage the status of projects from inception to release.
• Facilitate root cause investigations and corrective actions to minimize impact to our customers.
• Conduct dealer and customer visits to provide support for new product introduction or assist with technical issues.
• Demonstrable experience displaying mechanical aptitude and the ability to relay information to technical professionals.
• Possess business understanding with the ability to translate actions and to implement across the business.
• Demonstrable experience working on complex projects with multiple stakeholders and business units.

 
 
Candidate Requirements:
Product support/service engineering background and detailed knowledge.
Problem solving ability, proof in previous experience.
Technical foundation
Complex Machinery, Whole System Automotive or Heavy Goods Vehicle / Similar exp
Understanding of design for manufacturing / design for assembly philosophies
Engineering degree or HND/HNC
Capable of working as part of a team collaborating with colleagues in different geographies.
Must be on site min 3 days a week, but work from home is available.
 
 
This role is inside IR35, and the umbrella pay rate is £41ph FCSA Umbrella, paye £30.00 ph
Depending upon experience and qualifications